Frequently Asked Questions (FAQ)

Ordering and Payment

Q: How do I place an order?
A: To place an order, browse our product categories, select the items you wish to purchase, and add them to your cart. Once you have all your items, click on the cart icon and follow the checkout instructions.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), and PayPal.

Q: Is it safe to use my credit card on your website?
A: Yes, it is safe. Our website uses secure encryption to protect your personal and payment information during the transaction process.

Shipping and Delivery

Q: What are your shipping options?
A: We offer standard expedition, or express expedition options. Shipping times vary depending on your location and the shipping method selected. You can check our Shipping & Delivery page to get more information.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Q: Do you ship internationally?
A: Yes, we ship to many countries around the world in the US, EUROPE, ASIA.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for most items. Items must be in their original condition to be eligible for a return.

Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team with your order number and the reason for the return. They will provide you with a return authorization and further instructions.

Q: How long does it take to process a return?
A: Returns are typically processed within 5-7 business days after we receive the item. Refunds will be issued to the original payment method.

Account and Security

Q: How do I create an account?
A: Click on the “sign Up” button at the top of our homepage and fill the required information. After submitting the form, you will receive a confirmation email to verify your account.

Q: I forgot my password. What should I do?
A: Click on the “Forgot Password” link on the login page and enter your email address. We will send you an email with instructions to reset your password.

Q: How do you protect my personal information?
A: We use advanced security measures, including encryption and secure servers, to protect your personal information.

Customer Support

Q: How can I contact customer service?
A: You can reach our customer service team via email at waifutcgshop@gmail.com, or through our live chat feature on the website.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Sunday from 10 AM to 9 PM EST. We aim to respond to all inquiries with 24 hours.

Q: Where can I find more information about your products?
A: Detailed information about our products can be found on their respective product pages. If you have further questions, feel free to contact us.